Managed IT Services
Your entire IT estate, run proactively and measured honestly — endpoints, networks, infrastructure, and the people who use them.
- Autonomous AI + Certified Engineers
- USA & Hyderabad Follow-the-Sun
- 24/7/365 Direct Engineer Escalation
IT Support That Actually Solves Things
Most IT support models are structured around tickets: something breaks, someone files a report, the ticket waits in a queue, and resolution time is a function of staffing that day. It's a model built for reacting — and it's why 'how long will this take?' is the most common question in IT.
Cysphere inverts the model. Our agent layer monitors every managed device and service continuously, resolves routine issues the moment they're detected — often before the user notices — and delivers engineers a complete diagnostic file for everything else. The question changes from 'how long will this take?' to 'what took you so long to notice? — oh, we noticed 40 seconds ago.'
What We Manage
Endpoint Management
Device provisioning and lifecycle, OS patching, endpoint protection, disk encryption, MDM policy (Microsoft Intune / Jamf), and compliance reporting.
Network Operations
Firewall and switch management, Wi-Fi infrastructure, VPN and remote access, bandwidth monitoring, configuration backup, and change management.
Infrastructure Operations
Server administration (Windows / Linux), virtualization (VMware, Hyper-V), storage, and print infrastructure.
Identity & Directory
Active Directory / Entra ID administration, user onboarding/offboarding automation, group policy, and license management.
Backup & Recovery
Backup administration under the 3-2-1 pattern, monitoring of backup success, and quarterly restore testing — because an untested backup is a hope, not a plan.
Help Desk
Tiered support (agent-resolved L1, engineer L2, senior L3) with defined SLAs, a client portal, and monthly service reviews.
What the Agents Handle (and What They Don't)
What Agents Handle Automatically
- Password resets and account unlocks
- Known-error remediation from runbooks
- Software deployment failures
- Disk-space and performance thresholds
- Certificate expirations
- Patch scheduling & verification
- Backup status verification
- Automated ticket documentation
What Agents Never Handle Alone
- Architectural changes
- Security incidents beyond initial containment
- Anything outside your approved runbook list
- Anything touching regulated data without a human approver
- Irreversible infrastructure deletions or modifications
“Every agent has an explicit, client-approved permission boundary. Every action is logged with a timestamp, trigger, and outcome. You can revoke any automated action category at any time.”
SLAs We Publish, Measure, and Report
| Priority Level | Example Incident | First Response | Resolution Target |
|---|---|---|---|
| P1 Critical | Business-wide outage | 15 min | 4 hours |
| P2 High | Team-impacting failure | 30 min | 8 hours |
| P3 Medium | Single-user issue | 4 business hrs | 2 business days |
| P4 Low | Request / cosmetic | 1 business day | 5 business days |
Reporting: Monthly service review with ticket volumes, SLA attainment, top recurring issues, and a remediation roadmap for whatever generated the most noise.
Transparent Pricing Models
Per-User Managed IT
Flat monthly rate per employee covering all endpoints, identity, and help desk.
Per-Environment Management
Dedicated operations pricing for servers, network gear, and hybrid cloud estates.
Co-Managed IT
Your internal team keeps strategic projects while Cysphere handles 24/7 routine operations.
Hybrid Bundles
Combine Managed IT with Managed SOC or Cloud services under a discounted unified package.
Common Questions About Managed IT Services
See what your environment looks like under our microscope. Book a free IT operations assessment.
An engineer-led discovery session covering your devices, network health, and backup verification.